Citizen Card

Welcome to the world of privileges with “Citizen Card”

Now you can enjoy using “Citizen Card” with confidence and peace of mind at any merchant and ATM worldwide.

Get My Citizen Card pharyngoscleroma

Simple

Simple to get, easier way to pay, more convenient than cash

The best alternative to cash by loading funds and use it for shopping, bill payments, everyday purchases and all the things you use cash for. No blundering with cash when making purchases and you can use your Citizen Card internationally when you travel and wherever Debit MasterCard is accepted. Get the value added that cash doesn’t offer.

Getting a Citizen Card is very simple. There's no credit check and no bank account required. You can just go to any bank branches of Myanmar Citizen Bank and get your Citizen Card.

Secure

Safer than cash and accepted worldwide

If your card is lost or stolen, you’re protected from unauthorized purchases and you can recover your money which you cannot do it for cash.

Every offline transactions are safeguarded by MasterCard Secure Chip & PIN technology. Signature verification at point of sale and PIN protection at ATMs.

Every online transactions are secured by MasterCard SecureCode.

Reloadable

Simply load funds, spend, reload and spend

Fast and convenient way to add funds to your card.

Add cash and top up at any of your convenient bank branches of Myanmar Citizen Bank. Just give your cash and Citizen Card to the bank counter, and your money will be immediately added to your Card.

Real-time

Keep track of your spending with our mobile app

Easily check your balance, account information, transactions history and promotion messages from the merchant real-time on the Web or from your mobile.

Live Support

HOW MAY I HELP YOU?

Stand-by support chat service provided in both English and Myanmar languages which is a major benefit for the card holder.

MYANMAR

MCB (Naypyitaw)
No (5), Thiri-Yadana Market street, ZabuThiri Township, NayPyiTaw
Phone: +95-67-421983, +95-67-421984,
Fax: +95-67-421985

Email : 8609754067

MCB (Kyauktada)
No. 383, MahaBandoola Rd., Kyauktada Township, Yangon.
Tel: +95-1-245932, 01-245938, +95-1-245934,
Fax: +95-1-235932, +95-1-391454

Email: 937-354-6589

MCB (BayintNaung)
No (Nya-52/A), YuZaNa Rd, BayintNaung market, Mayangone Township, Yangon
Phone: +95-1-683325, +95-1-681274,
Fax: +95-1-683326

E-mail : adminbyn@mcb.com.mm

MCB (Mandalay)
Corner of 27th and 81st streets, ChanAyeTharZen Township, Mandalay
Phones: +95-2-35942, +95-2-35943,
Fax: +95-2-36102

E-mail : 249-988-0504

MCB (MonYwa)
No. (266), Bo Ghoke Rd., AungMingalar Quarter, MonYwa
Phone: +95-71-21331, +95-71-24207,
Fax: +95-71-24208

E-mail : cis-trans

MCB (MyinChan)
No (169), Bo Gyoke Rd., between 6 x 7 streets, 5th Quarter, MyinChan
Phone: +95-66- 22883, +95-66 - 22884,
Fax: +95-66 – 22498

E-mail : (480) 221-1417

MCB (Muse)
Muse No. (AA 27/ka), Muse (105) mile Trade Zone, MineYu Village, Muse
Phone: +95-82-55230, +95-82 - 55231,
Fax : +95-82-55229

Email : 843-231-6904

MCB (Yasakyo)
No (13), No (2) Quarter, BoGyoke Street, Yasakyo.
Phone: +95-62 - 30475, +95-62 - 30476

Email : 2127051981

MCB (Tantsal)
MAPT (Tantsal)’s Yard, PowooTownship, Tantsal.
Phone: +95-75 - 49707, +95-75 - 49708, +95-75 – 49709
Fax: +95-75 - 49708

E-mail : admintase@mcb.com.mm

MCB (Mandalay Mini Branch)
No (25), PyayGyiMingalar Bus Compound, AhmarapuraTownship, Mandalay.
Phone: +95-9 - 444034290, +95-9- 91040451, +95-9 - 444038562

E-mail : mdymini@mcb.com.mm

MCB (Monywa Mini Branch)
ChinTwinYatanar New Market, Bogyoke Road, Monywa.
Phone: +95-71 - 26171, +95-71 - 26172

E-mail : (309) 868-0565

MCB (Capital Hyper Market Mini Branch)
Capital Hyper Market, Ground Floor,
No - 431, 14/E Minnandar Rood, Dawpon Township, Yangon.
Phone: +95-1 – 9410117

E-mail : (773) 642-4635

MCB (Lashio)
Building 3, Room 1-2, Theindi Street, Quarter 8, Lashio.
Phone: +95-82 - 30466

MCB (AungLan) Office
Building (186/878), Pyay Road, Sanchaung Quarter, AungLan
Phone: +95-69-201529, +95-69-201530, +95-69-201531

MCB (Ba YintNaung Mini Branch)
Kha / 81 – 82, KantGaw Road, Bayint Naung, Mayangone Township, Yangon.
Phone: +95-1 – 528989, +95-1 - 528990

Get My Citizen Card

  • MCB (Naypyitaw)

    No (5), Thiri-Yadana Market street, ZabuThiri Township, NayPyiTaw
    Phone: +95-67-421983, +95-67-421984,
    Fax: +95-67-421985

    Email : brandling

  • MCB (Kyauktada)

    No. 383, MahaBandoola Rd., Kyauktada Township, Yangon.
    Tel: +95-1-245932, 01-245938, +95-1-245934,
    Fax: +95-1-235932, +95-1-391454

    Email: admin@mcb.com.mm

  • MCB (BayintNaung)

    No (Nya-52/A), YuZaNa Rd, BayintNaung market, Mayangone Township, Yangon
    Phone: +95-1-683325, +95-1-681274,
    Fax: +95-1-683326

    E-mail : 631-784-9436

  • MCB (Mandalay)

    Corner of 27th and 81st streets, ChanAyeTharZen Township, Mandalay
    Phones: +95-2-35942, +95-2-35943,
    Fax: +95-2-36102

    E-mail : adminmdy@mcb.com.mm

  • MCB (MonYwa)

    No. (266), Bo Ghoke Rd., AungMingalar Quarter, MonYwa
    Phone: +95-71-21331, +95-71-24207,
    Fax: +95-71-24208

    E-mail : nihilitic

  • MCB (MyinChan)

    No (169), Bo Gyoke Rd., between 6 x 7 streets, 5th Quarter, MyinChan
    Phone: +95-66- 22883, +95-66 - 22884,
    Fax: +95-66 – 22498

    E-mail : 8165866443

  • MCB (Muse)

    Muse No. (AA 27/ka), Muse (105) mile Trade Zone, MineYu Village, Muse
    Phone: +95-82-55230, +95-82 - 55231,
    Fax : +95-82-55229

    Email : 415-650-4433

  • MCB (Yasakyo)

    No (13), No (2) Quarter, BoGyoke Street, Yasakyo.
    Phone: +95-62 - 30475, +95-62 - 30476

    Email : adminyesakyo@mcb.com.mm

  • MCB (Tantsal)

    MAPT (Tantsal)’s Yard, PowooTownship, Tantsal.
    Phone: +95-75 - 49707, +95-75 - 49708, +95-75 – 49709
    Fax: +95-75 - 49708

    E-mail : 8199759483

  • MCB (Mandalay Mini Branch)

    No (25), PyayGyiMingalar Bus Compound, AhmarapuraTownship, Mandalay.
    Phone: +95-9 - 444034290, +95-9- 91040451, +95-9 - 444038562

    E-mail : mdymini@mcb.com.mm

  • MCB (Monywa Mini Branch)

    ChinTwinYatanar New Market, Bogyoke Road, Monywa.
    Phone: +95-71 - 26171, +95-71 - 26172

    E-mail : monywamini@mcb.com.mm

  • MCB (Capital Hyper Market Mini Branch)

    Capital Hyper Market, Ground Floor,
    No - 431, 14/E Minnandar Rood, Dawpon Township, Yangon.
    Phone: +95-1 – 9410117

    E-mail : 480-467-5119

  • MCB (Lashio)

    Building 3, Room 1-2, Theindi Street, Quarter 8, Lashio.
    Phone: +95-82 - 30466

  • MCB (AungLan) Office

    Building (186/878), Pyay Road, Sanchaung Quarter, AungLan
    Phone: +95-69-201529, +95-69-201530, +95-69-201531

  • MCB (Ba YintNaung Mini Branch)

    Kha / 81 – 82, KantGaw Road, Bayint Naung, Mayangone Township, Yangon.
    Phone: +95-1 – 528989, +95-1 - 528990

Contact US

Offices & Branches addresses

Support

  • MYANMAR

    +95 1 860 3378

    Myanmar@2c2p.com

    2C2P (Myanmar) Co., Ltd.

    02-04 Union Business Center (UBC) Nat Mauk Road, Bo Cho Quarter,Bahan Township, Yangon, 11201,The Republic of the Union of Myanmar.

  • THAILAND

    +66 2 116 7000
    +66 2 116 7001

    (270) 969-7873

    2C2P (Thailand) Co., Ltd.

    The 9th Towers Grand Rama 9 TNB 01-02, Tower B, 26th floor, 33/4 Rama 9 Road, Huaykwang, Bangkok 10310

  • SINGAPORE

    +65 6610 9105

    +65 6610 9106

    800-393-4534

    2C2P (Singapore) Co., Ltd.

    71 Ayer Rajah Crescent #05-22/23, Singapore 139951

FAQ

Frequently Asked Questions

  • What is Citizen Card?

    What is Citizen Card?

    Citizen Card is a free digital wallet that securely stores your credit cards, debit cards, gift cards,loyalty cards offers and more. With Citizen Card, you can shop in stores, buy online, and send money.

    Shop in stores:
    You can shop and save in stores by storing all of your gift cards, loyalty cards and offers on the Citizen Card app. You can also purchase in stores using the Citizen Card Card or NFC tap and pay if you have an NFC-enabled Android device.

    Buy Online:
    You can use Citizen Card to buy on Google Play or other Google products, and on select Android apps and sites, wherever you see the Buy with Google button.

    Send Money:
    You can send or request money to anyone in the U.S. with an email account through Gmail or the Citizen Card app. If they don’t have a Citizen Card already, they can create one in order to send and receive money.

    In addition, you can track your online purchases, get shipping notifications, and view detailed order history using the Citizen Card app.

  • What is the Citizen Card app?

    What is the Citizen Card app?

  • On what phones is the Citizen Card app available?

    On what phones is the Citizen Card app available?

  • Where can I use Citizen Card in-store?

    Where can I use Citizen Card in-store?

  • Where can I use Citizen Card online?

    Where can I use Citizen Card online?

  • How much does it cost to use Citizen Card?

    How much does it cost to use Citizen Card?

  • In what countries is Citizen Card available?

    In what countries is Citizen Card available?

Term & condition

CITIZEN CARD Terms and Conditions

  1. 1.The CITIZEN CARD is issued by Myanmar Citizens Bank, who is licensed by MasterCard to issue MasterCard cards. Myanmar Citizens Bank has entered into an agreement with MasterCard where Cards bearing the MasterCard logo shall be accepted for payment at all merchants or retail points where MasterCard transactions can be made.
  2. 2.You agree to be bound by these terms & conditions (“Terms”) whenever you purchase or use the Card. In addition -
    • “You” means the person who purchased the Card, or the person for whose benefit or uses the Card has been purchased. “Your” has a corresponding meaning; and
    • “We” means Myanmar Citizens Bank and our successors, assignees and authorized agents. “We”, “our” and “us” have corresponding meanings.
  3. 3.You shall:
    • a. Pay Joining Fees or Processing Fees: MMK 8,000/- (Kyat eight thousand only) for one time
    • b. Pay Annual Fees: USD 10 (debited from the card balance) (First Year Waive)
    • c. Pay Cash Withdrawal at Oversea ATM Fees: USD 3 per transaction.
    • d. Pay Balance Inquiry Fees: MMK 1,000/- (Kyat one thousand only) for one time (over the counter) and USD 0.5 (Oversea ATM). You may check your balance via Mobile App. It is totally free of charge.
    • e. Pay Card Reissuance Fees: MMK 10,000/-(Kyat ten thousand only) per reissuance.
    • f. provide identification particulars or such other information where required by Citizen Card upon the purchase of the Card.
  4. 4. For the purposes of these Terms, Card(s) shall also refer to Citizen Card on card and non-card form factors.
  5. 5. You shall sign the Card on the signature panel on the back of the Card immediately upon receipt, and safeguard the Card.
  6. 6. We shall not be responsible/liable to you for any discrepancy between the signature appearing on the Card and the corresponding sales slip or if for any reason(s) the Card is not accepted. You agree and understand that any discrepancy between the signature appearing on the Card and the corresponding sales slip shall not by itself be a ground for disputing the validity of the sales transaction.
  7. 7. Your Card shall be valid for the period (“Validity Period”) stated on the card and shall expire on the first day of the following month indicated on the face of the Card. You agree and understand that the Validity Period may not be extended.
  8. 8. The initial stored value on the Card at any time shall not exceed US Dollars Five Thousands (US$5,000.00) .We may permit the maximum stored value on the Card to be reloaded up to US Dollars Five Thousands (US$5,000.00) where the Card has been designated by us as a reloadable card, and you have completed such registration requirements as may be determined by us. We shall be under no obligation to accept the registration, and may in our discretion reject any registration application without providing any reasons.
  9. 9. For Myanmar Citizen, you must be at least 18 years of age and hold a NRIC. Other nationality who has valid passport and must be at least 18 years of age can also apply for the card. You must have a valid mailing address in Myanmar and delivery to Myanmar addresses only. Delivery to postal boxes shall not be accepted.
  10. 10. You must:
    • g. ensure that you have sufficient balance in your Card for the payment transaction before use;
    • h. keep a secure record of your Card number and the date on which your Card expires;
    • i. keep your Card safe and within your possession. No refunds or replacement shall be entertained for any lost or stolen card;
    • j. sign and activate your card as soon as you receive it;
    • k. always remember to take your Card back after using it; and
    • l. provide us with all necessary assistance to recover any unauthorized amount paid from your available balance.
  11. 11. You must not:
    • m. allow any other person to use your Card;
    • n. give your Card number and details to any unauthorized person; or
    • o. leave your Card in an unattended wallet, purse or vehicle or anywhere where another person could remove your Card without being noticed.
  12. 12. You do not have the right to stop payment on any purchase or payment transaction originated by use of your Card.
  13. 13. If your Card has expired, you must not continue to use it. If there is any unused stored value on your Card when your Card expires, you shall no longer be entitled to use that unused stored value.
  14. 14. You may not request for refund of the available stored value on the Card before the expiry date stated on your Card. We shall only be obliged to refund you the remaining stored value, if any, on the Card under the following conditions:
    • p. a refund application form is duly completed and submitted to us;
    • q. the refund application form is filed with us after the expiry date of the Card, but within 1 month from the expiry date of the Card; and
    • r. a refund processing fee shall apply for each refund, and shall be deducted from the remaining stored value on the Card. We will only be obliged to process a refund if the remaining stored value exceeds the refund processing fee. If there is insufficient stored value to cover the refund processing fee, we will notify you in writing of the unsuccessful refund.
  15. 15. The remaining stored value will be refunded or made available to you within 30 days from the date we receive your refund application form. If you do not collect or effect your refund within 50 days from the date the refund is made available, you shall be deemed to have abandoned your claim to the remaining stored value and shall no longer be entitled to the remaining stored value, and we shall have the right to deal with the unclaimed stored value as we deem fit.
  16. 16. If you do not file for a refund within 1 month from the expiry date of your Card, you shall be deemed to have abandoned your claim to the remaining stored value and no longer be entitled to claim the remaining stored value, and we shall have the right to deal with the remaining stored value in such manner as we deem fit.
  17. 17. If your Card is damaged or defaced, you may apply for a replacement Card from us. A replacement fee determined by us shall be chargeable for the replacement of your damaged Card. You shall be entitled to a free replacement if the damage is due to malfunction of the Card within six (6) months from the date of purchase. Any remaining stored value in the damaged or defaced card shall only be transferred to the new card. Transfer of remaining stored value is only applicable to registered cards. For replacement of cards, cardholders will need to produce the damaged or defaced card and may be required to provide receipts for proof of purchase.
  18. 18. The replacement Card shall be delivered to the Registered Cardholder’s address in Myanmar.
  19. 19. When you use the Card outside of Myanmar, the Card transaction shall be charged in the currency of the relevant country where the Card is used, and converted into US Dollars at such exchange rate at such time as may be determined by MasterCard. The conversion rate applied is based on the posting date of the Card transaction to your Card account. We shall charge you the converted amount and an administrative fee.
  20. 20. We may permit you to register the Card with us in order to be a Registered Cardholder. You shall produce the Card as well as appropriate photo identification documents (such as NRIC Card/ Myanmar driving license and/or Passport) to verify your personal particulars. Registration may also be performed through the website at /www.citizen.com.mm, mobile app, SMS, electronic or other means permitted by us. Upon successful registration, the card may be reloadable up to the maximum stored value of US Dollars Five Thousands (US$5,000.00). Registration also allows you to inform us to blocking and unblocking of cards and replacement in case of damage or lost. We reserve the right to add more features or withdraw any features.
  21. 21. Registered Cardholders shall, subject to the terms and conditions herein, not be liable to us for any fraudulent transactions not authorized by you after you have reported the loss to us.
  22. 22. We may, at any time amend any part of these Terms. We will give notice of any amendment by posting the same at our website at /www.citizen.com.mm or through such channels as we may determine in our discretion. Any such amendment shall bind you upon notice or on the date which such amendment takes effect as specified in the notice, whichever is earlier. You shall agree that any notification of amendments as aforementioned shall be sufficient notice for the purpose of this paragraph. Your continued use of the Card after the date of such notification shall constitute an affirmative acknowledgement by you of the amendments and shall be deemed to be your acceptance of such revised Terms.
  23. 23. Our liability for any loss or damage that you may incur arising from the use of the Card shall not exceed US Dollars Five Thousands (US$5,000.00) or the actual loss or damage, whichever is the lower.
  24. 24. No failure or delay on our part in exercising any power, right, or remedy under these Terms shall operate as a waiver of such power, right, or remedy.
  25. 25. A person or entity who is not a party to these Terms shall have no right to enforce any term of these Conditions, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, nothing in this paragraph shall affect the rights of any permitted assignee or transferee of these Terms.
  26. 26. The construction, validity and performance of these Terms shall be governed by and construed in accordance with Myanmar law. Each party mentioned herein hereby submits to the non-exclusive jurisdiction of the Myanmar courts.